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Return and Refund Policy
At AuroScent, we are committed to delivering high-quality products. However, if you receive a damaged, defective, or incorrect item, we offer a return and refund process under the following terms:
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Eligibility for Returns
You may request a return only if:
  • The product is damaged, defective, or incorrect.
  • A return request is submitted within 3 days of delivery.
  • The product remains in its original condition with all accessories and packaging intact.
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Mandatory Requirements for Returns
To initiate a return, you must:
  1. Record an unboxing video while opening the package. The video should clearly show:
    • The sealed package before opening.
    • The contents inside the package.
    • Any damage or incorrect product, if applicable.
  2. Send the unboxing video along with the following details to info@auroscent.com:
    • Order ID
    • Contact number
    • Reason for the return
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Refund Process
  • Once we receive your return request and unboxing video, our team will review the evidence.
  • If the return is approved, we will arrange for product collection.
  • After inspecting the returned product, we will process the refund.
  • Refunds will be issued within 6 to 12 business days via the original payment method.
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Non-Returnable Conditions
Returns will not be accepted under the following conditions:
  • If the product shows signs of use or damage after delivery.
  • If an unboxing video is not provided.
  • If the return request is made after the 3-day return period.
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Return Shipping Charges
  • If the product is damaged, defective, or incorrect, AuroScent will cover the return shipping charges.
  • For any other reason, return shipping costs will be the customer's responsibility.
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Order Cancellation Policy:
At AuroScent, we understand that plans may change, and we strive to accommodate cancellation requests under the following conditions:
1. Cancellation Before Shipment
  • Orders can be cancelled before they are shipped.
  • To cancel your order, please email us at info@auroscent.com with the following details:
    • Order ID
    • Contact number
    • Reason for cancellation
  • Once the cancellation request is approved, the full amount will be refunded within 4-6 business days to the original payment method.
2. Cancellation After Shipment
  • Once an order is shipped, it cannot be cancelled under any circumstances.
  • If you no longer wish to keep the product after it has been shipped, you may follow the return and refund policy (only applicable if the item meets the return eligibility criteria).
3. Customize Order Cancellation
  • Customized orders cannot be canceled before or after shipping, as they are handcrafted specifically to meet your unique preferences.
4. Cancellation by AuroScent
AuroScent reserves the right to cancel any order under the following circumstances:
  • Stock unavailability – If the product is out of stock or discontinued.
  • Payment issues – If there are problems with payment verification or suspected fraudulent transactions.
  • Invalid shipping details – If the provided address or contact information is incorrect or incomplete.
  • Technical errors – In case of system-related errors affecting pricing or product availability.
If an order is cancelled from our end, the full amount will be refunded within 4-6 business days to the original payment method.​
Contact Us
 For any queries regarding order cancellations, return or refund-related inquiries, feel free to reach out to us at:
📧 Email: info@auroscent.com
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